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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet by Shep Hyken. My latest customer service book. Enjoy!
Secret Service: Hidden Systems that Deliver Unforgettable Customer Service - John R. Dijulius
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the Nordstrom of Your Industry by Robert Spector
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists by Shep Hyken
I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad - Jeanne Bliss
Moments of Magic by Shep Hyken, www.amazon.com/...
Shelter Dogs: Amazing Stories of Adopted Strays by Peg Kehret, www.amazon.com/...