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Splashtop
Splashtop • 2 years ago

Splashtop 2 - The next generation of the best remote desktop app with great audio and video support. Get Splashtop 2 here: itunes.apple.com/...

  • Charles Carpenter
    Charles Carpenter • 2 years ago

    The support ticket is #844. I'm running into the same issue as many others where the upgrade install of the desktop streamer hangs. No errors, just stops about halfway through. Following the instructions provided by the support staff, I now can't even uninstall the Streamer. When I tried, there was an error and an alert that 'Streamer had been removed from my list of installed programs'. It no longer appears in the list, however, it's 'still there'. Prior to the most recent upgrade, it all worked perfectly, I should never have tried to upgrade. I've given up and moved onto another product.

  • Splashtop
    Splashtop • 2 years ago

    @Charles Carpenter I'm sorry to hear that you are having issues. Our support should be able to get back to you shortly. I will follow up with them regarding your support ticket as well.

  • Charles Carpenter
    Charles Carpenter • 2 years ago

    Thanks -- I believe that ticket has been closed. After repeatedly sending me a 'canned' solution that just made things worse, I gave up.

  • Splashtop
    Splashtop • 2 years ago

    @Charles Carpenter Our support team will be in touch with you soon.

  • Charles Carpenter
    Charles Carpenter • 2 years ago

    They directed me to download an incremental update of Streamer. Same thing, hangs halfway through. A copy of the log file was requested if it wouldn't install, which I sent.

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