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Observing the User Experience: A Practitioners Guide to User Research by Mike Kuniavsky
Designing Web Navigation: Optimizing the User Experience by James Kalbach
The UX Book: Process and Guidelines for Ensuring a Quality User Experience by Rex Hartson
100 Things Every Designer Needs to Know About People (Voices That Matter) by Susan Weinschenk
Sketching User Experiences: Getting the Design Right and the Right Design by Bill Buxton