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The Elements of User Experience: User-Centered Design for the Web and Beyond by Jesse James Garrett
The UX Book: Process and Guidelines for Ensuring a Quality User Experience by Rex Hartson
A Project Guide to UX Design by Russ Unger and Carolyn Chandler
BookK: Mental Models: Aligning Design Strategy with Human Behavior
Remote Research: Real Users, Real Time, Real Research by Nate Bolt and Tony Tulathimutte