Face2Face : using Facebook, Twitter, and other social media tools to create great customer connections / David Lee King / CyberAge Books/Information Today, Inc., c2012. Consumer-centric organizations know that social media can be used to engage with customers, leading to increased satisfaction and the acquisition of new customers. This is a practical guide for any organization that aspires to create deep, direct, and rewarding relationships with patrons and prospects.
Makerspaces : Top Trailblazing Projects / Caitlin A. Bagley. Chicago, IL. : ALA TechSource ; American Library Association, 2014. Bagley examines nine makerspaces in public, academic, and school libraries, describing their design and technical decisions in depth and showing how each is doing something unique and different, under a wide range of budgets and project offerings.
Web service APIs and libraries / Jason Paul Michel. / Chicago : ALA Editions, an imprint of the American Library Association, 2013. This book shows how to enhance an institution's presence on the Web with tools that integrate a variety of handy, popular programs. Application Programming Interfaces (APIs) are software tools that help different programs work together, and Michel shows readers how to integrate these into existing library websites as well as to launch new kinds of services.