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Dr. Laura Hills, Blue Pencil Institute

Pay attention. Stop what you’re doing when someone is trying to speak with you and give him or her your undivided attention. Continuing to work and keeping your eyes and hands engaged in what they were doing may be a good attempt at multi-tasking but it can also be construed as a brush-off or rudeness. Stop, look up, and make eye contact. www.bluepencilins...

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