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How to re-engage customers
52 cool social media facts | Articles 6/7/12
Discovering what your customers really want - B2B marketers must know what your target audience wants, needs and requires of you. #stopselling
"Coke Is the Latest Brand to Totally Misunderstand the True Value of Brand Advocates" by Mack Collier
Customer Metrics: Measure What Matters Most to Customers
The Perception Gap: what customers want and what executives think they want [infographic]
Engage your customers
How brands deliver customer service through social media. (Facebook, email, online chat, etc.)
Infographic: The difference between influencers and brand advocates. Champion your customers to expand your marketing team with an enthusiastic bunch of advocates.
Why First Class Customer Service Is The Key To Social Media Success [INFOGRAPHIC]