Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - email@example.com Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture
The name Lego comes from the Danish phrase Leg Godt, which means ‘Play Well’. Incidentally it also means ‘I assemble’ in Latin.The Lego website had an average of 11-million individual visitors a month, with an average dwell time of approx 22 minutes (4). The Lego club has 3.5-million members worldwide. On average there are 62 Lego bricks for every person on Earth and approximately seven Lego sets are sold each second. There are 915,000,000 ways to combine six Lego bricks. Custom Experiments, Journey Maps, Custom Journey, Ecosystem Map, User Journey Map, Ux Maps, User Experiments, Experiments Maps, Service Design
Journey Mapping :: Understanding Customer Journey. Dreaming (when a person is looking for new ideas and inspiration), Exploring (when a person has a category-specific intent), Locating (when a person is looking for something specific).
Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)
The "consumer path to purchase" illustrates the newest #servicedesign deliverable: the customer journey fish
This slide just about sums up my thoughts on journey mapping, and any other kind of diagramming - from www.slideshare.ne...
Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)
inflection customer journey map - Google Search
Loretta Neal | PeopleSmart
Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik
Mapping User Journeys Using Visual Languages :: UXmatters
The Buyer's Journey Diagram for B2B Demand Generation (and More)
Article on "Baking an Experience Map"
Nice mix of text and icons to break down each phase
Love the incorporation of metrics and important stakeholders here
User Journey / Customer Journey
Seven Steps for Developing Customer Journey Maps
"User Journey Maps Using Comic Strips" - Click through for a nice post on process by Vedran Arnautovic