Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - email@example.com Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture
Excellent Graphical Process Flow (interaction model / flowchart, not a journey map - but definitely some styles that could be leveraged here :)
Bonus_Content_Customer_Journey_Map.jpg 2,081×1,487 pixels
The "consumer path to purchase" illustrates the newest #servicedesign deliverable: the customer journey fish
Ecosystem Modeling for Experience Strategists - Blog post by Megan Grocki @ Mad*Pow
This slide just about sums up my thoughts on journey mapping, and any other kind of diagramming - from www.slideshare.ne...
Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)
Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik
Mapping User Journeys Using Visual Languages :: UXmatters
The Buyer's Journey Diagram for B2B Demand Generation (and More)
Article on "Baking an Experience Map"
Love the incorporation of metrics and important stakeholders here
User Journey / Customer Journey
Seven Steps for Developing Customer Journey Maps
"User Journey Maps Using Comic Strips" - Click through for a nice post on process by Vedran Arnautovic