Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - firstname.lastname@example.org Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture
This slide just about sums up my thoughts on journey mapping, and any other kind of diagramming - from www.slideshare.ne...
Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik
The Buyer's Journey Diagram for B2B Demand Generation (and More)
Article on "Baking an Experience Map"
"User Journey Maps Using Comic Strips" - Click through for a nice post on process by Vedran Arnautovic