Collecting examples of journey modeling, experience mapping, customer journeys, or whatever you want to call it - documents that explore a long-term relationship between an individual and a system, service, product, brand, or organization. Have something to add? Get in touch - firstname.lastname@example.org Disclaimer: Some examples are more for visual inspiration and don't fit my preferred definition of a journey map. For more on that, see http://uxmag.com/articles/illustrating-the-big-picture
This slide just about sums up my thoughts on journey mapping, and any other kind of diagramming - from www.slideshare.ne...
Journey mapping using highway & airport symbols - UX Matters - "Mapping User Journeys Using Visual Languages" by Shean Malik
Mapping User Journeys Using Visual Languages :: UXmatters
The Buyer's Journey Diagram for B2B Demand Generation (and More)
Article on "Baking an Experience Map"
"User Journey Maps Using Comic Strips" - Click through for a nice post on process by Vedran Arnautovic