Customer experience map - example output combining brief persona, empathy diagram, touchpoints, motivations and map of current experience

The Product Development Journey:  Our Infographic loosely follows the Stage-Gate model, which was created by Product Innovation experts Robert Cooper and Scott Edgett in the US. However, our approach adopts a more direct approach when it comes to quantifying commercial market interest for our clients - See more at: http://visual.ly

The Product Development Journey: Our Infographic loosely follows the Stage-Gate model, which was created by Product Innovation experts Robert Cooper and Scott Edgett in the US. However, our approach adopts a more direct approach when it comes to quantifying commercial market interest for our clients - See more at: http://visual.ly

Innovating User Value – The Interrelations of Business Model Innovation, (Service) Design Thinking and the Production of Meaning

Innovating User Value – The Interrelations of Business Model Innovation, (Service) Design Thinking and the Production of Meaning

Information design - visualising a customer journey for one of the big banks.

Information design - visualising a customer journey for one of the big banks.

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