A customer journey map. The rows in the center of this map clearly focus on the positive and negative experiences of the individual as a customer of the organization. And there is a decision point in the middle.

interaction-model.jpg (852×640)

interaction-model.jpg (852×640)

Customer Journey Map Diagram for PowerPoint is a presentation template containing a customer journey map diagram that you can use to represent the customer

Customer Journey Map Diagram for PowerPoint

Customer Journey Map Diagram for PowerPoint is a presentation template containing a customer journey map diagram that you can use to represent the customer

Experience Map,Customer Experience,Innovation Lab,Ux,Infographics,Zoom,Maps,Moment

By Kathleen Hoski and Phil Goddard Journey maps are emerging as a key tool for managing enterprise customer and user experience programs. If you're new to customer experience you may be wondering what a journey map is, while more experienced UX/CX pros often have strong positions on what a journey map is and

By Kathleen Hoski and Phil Goddard Journey maps are emerging as a key tool for managing enterprise customer and user experience programs. If you're new to customer experience you may be wondering what a journey map is, while more experienced UX/CX pros often have strong positions on what a journey map is and

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