More ideas from CX
Jeff Bezos (CEO and Founder of Amazon) quote on #custserv http://www.ezanga.com/news/2013/09/06/customer-service-quotes/

"If we can keep our competitors focused on us while we stay focused on the customer ultimately we'll turn out all right.

How Important Is Customer Service In Customer Experience? (#Infographic) - The importance of providing a great customer experience.

The importance of a great customer service experience: Statistics trends [infographic]

Infographic: Customer Experience Is More Important Than Advertising - Zendesk

Customer Experience Is More Important Than Advertising [Infographic] Only of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Get to Know Your Customer Experience Lifecycle from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.