Six Concepts Every Employee Of A Customer-Centric Organization Must Follow
It is part of the culture, and culture starts in the C-Suite with leadership defining the vision.
The Secret To Getting Five-Star Reviews
Three Reasons to Focus on Ratings and Reviews: Social Proof Builds Confidence – Vivarelli sums it up in eight words: “The business with the best online reputation wins.” Reviews offer the proof that some customers need to move forward with their purchases.
How Can You Compete With Amazon?
Do you really want to compete with Amazon? Unless you’re a major retailer like Target or Walmart, probably not. But here’s something you need to know: Whether you know it or not, you are already competing with Amazon!
The Culture Challenge: How Leadership Can Develop The I’ll Be Back Culture
I’m my new book, I’ll Be Back: How to Get Customers to Come Back Again and Again, I dig a little deeper on how to create the I’ll Be Back culture.
Leaders Share 10 Ways To Manage A Remote Workforce
While most of us focus on the front-line employees, we should expand our focus to include supervisors and managers. They experience just as much, if not more, pressure than others. They are disconnected from their employees that they typically see face-to-face.
Stop Comparing Your Company To The Competition
If all you do is compare yourself to the competition, you may be missing the best opportunities to create repeat—and even loyal—customers.
Leaders, Trust Is Your Most Important Asset
If trust isn’t the most important asset in a leadership role, it’s at least tied for first place with whatever else you might consider putting up there.
Expert Casino Marketing Advice - J Carcamo and Associates
If you want fresh casino marketing ideas, you have to look outside of the industry. We have casino marketing advice from some marketing pros.
Customer Engagement Is Your Secret Weapon To Beat The Competition
The idea of customer engagement has been talked about for years, but it wasn’t until the past two or three years that a critical mass of companies began attempting to improve their customer service and experience through engagement.
The New Economy Is The Meconomy
Customers expect more, want to be treated better, expect you to know them, demand you cater to them and give them an easy, no-hassle, low-friction (or no-friction) experience.
Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!
A great conversation with Shep Hyken about Customer Experience and Services, how to create a leading global brand with convenience ? You need to speak with Shep Hyken! convenience revolution
Losing Customers? Here’s Why—And What To Do About It
Stella Connect’s survey of more than 1,100 consumers found that 50% have prioritized customer service as a deciding factor about whether or not to do business with a brand.