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Business Articles

Collection by Shep Hyken • Last updated 6 days ago

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Articles that I think are worth sharing!

Shep Hyken
Six Leadership Strategies That Bring Out The Best In Your Employees

Six Leadership Strategies That Bring Out The Best In Your Employees

It turns out Drumm was curious about the connection between senior team leadership and customer experience—and how leaders can motivate employees by creating an engaged team culture.

Six Concepts Every Employee Of A Customer-Centric Organization Must Follow Employee Rewards, Punny Halloween Costumes, Reward And Recognition, Coaching, Leadership Strategies, Business Performance, Great Place To Work, Flexible Working, Employee Engagement

Six Concepts Every Employee Of A Customer-Centric Organization Must Follow

It is part of the culture, and culture starts in the C-Suite with leadership defining the vision.

The Secret To Getting Five-Star Reviews Creation Activities, Functional Group, Operating Model, Rhetorical Question, Social Proof, Fast Times, Customer Feedback, E Commerce Business, Content Marketing Strategy

The Secret To Getting Five-Star Reviews

Three Reasons to Focus on Ratings and Reviews: Social Proof Builds Confidence – Vivarelli sums it up in eight words: “The business with the best online reputation wins.” Reviews offer the proof that some customers need to move forward with their purchases.

How Can You Compete With Amazon? Working For Amazon, Health Programs, Business Articles, Operations Management, Online Pharmacy, In Law Suite, Do You Really, Real Estate, Lawyers

How Can You Compete With Amazon?

Do you really want to compete with Amazon? Unless you’re a major retailer like Target or Walmart, probably not. But here’s something you need to know: Whether you know it or not, you are already competing with Amazon!

The Culture Challenge: How Leadership Can Develop The I’ll Be Back Culture Facial Recognition, The Nines, Types Of People, Deep Learning, Professional Women, How To Introduce Yourself, New Work, Personal Development, Leadership

The Culture Challenge: How Leadership Can Develop The I’ll Be Back Culture

I’m my new book, I’ll Be Back: How to Get Customers to Come Back Again and Again, I dig a little deeper on how to create the I’ll Be Back culture.

Want Big Results? Think Small Marketing Campaign Examples, Marketing Ideas, Design Thinking Process, New Business Ideas, Business Articles, Think Small, Northwestern University, Video Maker, Customer Experience

Want Big Results? Think Small

Often a series of small breakthroughs can make an even bigger difference than one big one.

Leaders Share 10 Ways To Manage A Remote Workforce Get Back To Work, Employee Engagement, In Case Of Emergency, Medical Information, Time Management, Workplace, Leadership, Remote, Children

Leaders Share 10 Ways To Manage A Remote Workforce

While most of us focus on the front-line employees, we should expand our focus to include supervisors and managers. They experience just as much, if not more, pressure than others. They are disconnected from their employees that they typically see face-to-face.

Stop Comparing Your Company To The Competition Trust Yourself, Improve Yourself, Stop Comparing, Men Vs Women, Pushes And Pulls, Business Articles, Get What You Want, Debt, The Borrowers

Stop Comparing Your Company To The Competition

If all you do is compare yourself to the competition, you may be missing the best opportunities to create repeat—and even loyal—customers.

How To Create Customer Love In The Digital World Dating Apps, Dating Memes, Dating Quotes, Vida Real, Dating Questions, Thought Catalog, Dating Advice For Men, First Dates, Dating After Divorce

How To Create Customer Love In The Digital World

Technology can put up a digital wall between the customer and a human-to-human interaction.

Leaders, Trust Is Your Most Important Asset Pledge Of Allegiance, Business Articles, Leadership Roles, Confidence Building, Powerful Words, Trust, At Least, Strong Words, Pinky Swear

Leaders, Trust Is Your Most Important Asset

If trust isn’t the most important asset in a leadership role, it’s at least tied for first place with whatever else you might consider putting up there.

Expert Casino Marketing Advice - J Carcamo and Associates Mirror Neuron, Study Organization, Business Articles, Everybody Else, Human Connection, Customer Experience, Successful People, Marketing Ideas, Leadership

Expert Casino Marketing Advice - J Carcamo and Associates

If you want fresh casino marketing ideas, you have to look outside of the industry. We have casino marketing advice from some marketing pros.

Leadership Actions To Take During The COVID-19 Pandemic Laying Off Employees, Process Improvement, Business Articles, Going Out Of Business, Think Big, Team S, No Time For Me, Leadership, Men Sweater

Leadership Actions To Take During The COVID-19 Pandemic

If there was ever a time that leadership was put to the test, this past year was it.

Customer Engagement Is Your Secret Weapon To Beat The Competition T Track, Definition Of Success, Define Success, Success Criteria, Marketing Budget, Business Articles, Customer Engagement, Everyone Knows, Business Management

Customer Engagement Is Your Secret Weapon To Beat The Competition

The idea of customer engagement has been talked about for years, but it wasn’t until the past two or three years that a critical mass of companies began attempting to improve their customer service and experience through engagement.

The New Economy Is The Meconomy Charles Manson, Know Your Customer, Customer Relationship Management, Business Articles, How To Speak French, Social Media Logos, Gray Background, Personal Finance, The Past

The New Economy Is The Meconomy

Customers expect more, want to be treated better, expect you to know them, demand you cater to them and give them an easy, no-hassle, low-friction (or no-friction) experience.

Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep! - Eglobalis Business Articles, I Sent You, Taxi Driver, Global Brands, Wall Street Journal, Customer Experience, Playing Guitar, Number One, Brand You

Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!

A great conversation with Shep Hyken about Customer Experience and Services, how to create a leading global brand with convenience ? You need to speak with Shep Hyken! convenience revolution

Losing Customers? Here’s Why—And What To Do About It Poor Customer Service, Customer Service Experience, Consumer Survey, Business Articles, Emotional Connection, First Contact

Losing Customers? Here’s Why—And What To Do About It

Stella Connect’s survey of more than 1,100 consumers found that 50% have prioritized customer service as a deciding factor about whether or not to do business with a brand.