CXO Infographics

I recently published the list of my most-read posts from 2013. The item on the top of the list is the free eBook: Six Laws of Customer Experience: The Fundamental Truths That Define How Organizatio…

This infographic will help you understand how your customers’ expectations will change by 2020 and how your business can adapt to those changes.

Customer experience management requires the right combination of customer feedback insight and actions resulting in positive brand experiences.

The quality of the experience dictates how likely customers are to recommend brands and become advocates. Unfortunately, poor experiences abound.

Infographic on how to create great customer service culture in your company with valuable lessons from customer service stars

Providing a great experience for customers has become a credo for many companies today. In fact, Bain & Company analysis shows that companies that excel in the customer experience grow revenues 4%–8% above their market. That’s because a superior experience helps to earn stronger loyalty among customers, turning them into promoters who [...]

This infographic offers 10 ways to help you build meaningful relationships with your customers and make them fall in love with your business.

Poor customer experiences can lead to deflated revenue and loyalty.

With all of the vendors in marketing technology, why are nearly half of organizations ineffective at measuring the business impact of customer experience?

Understand customer experience and enhance your customer engagement strategy. Explore our collection of ebooks that share unique insights into this industry!

SDL performed a survey to explore where the single or most prominent points of customer experience (CX) failure and success happen with customers and the

With today’s sophisticated, connected customer, the traditional 360-degree view is not sufficient, so businesses are focusing on improving customer experience. The key to enriching customer...

Poor experiences are the dark clouds that hang over customers' sense of commitment.

In this infographic, find key data from primary research that support that creating a compelling customer experience gains and retains business.

SDL investigated the perceptions and behaviours of 2,784 consumers across nine countries and three generations to bring you fresh insights that should be a customer experience wake-up call for every brand. (Click to enlarge){{infographic:8759}}