#feedback from BeatricePJ: KUDOS TO YOUR SUPPORT TEAM! I just wanted you to know that you saved the day! I recorded a consultation last week as a "backup" as the client was using a free conference line. I was on the line when they switched over and the announcement DID say "This call is being recorded" but guess what? It failed. After they realized it they asked me for my backup recording and I didn't see it in my account but one quick email to you and you investigated and was able to...
#feedback from Susan W: I just want to thank you for your great service all these years. I am a HAPPY customer, and always have been. Recently I had to change cards because someone hijacked my card numbers and I had to wait several weeks to get another card. When I talked to the woman at Audio Acrobat about why my payment would be late, she was SO wonderful, supportive, kind and informative. She even helped me learn about how to protect my card in the future and she took the TIME to educate...
#feedback from VikiS-H: Special props go out to AudioAcrobat's customer support team! Especially Brian Ball! They have been so helpful in dealing with a recent problem, that was not their fault or mine, but caused by an outside party! I am always impressed by excellent customer service and they have truly delivered!
#feedback from Sharon M: I really appreciate your suggestion and helpful approach. Thanks to that I was able to get to the bottom of the problem quickly! Great support! A big thumbs up to you! I wish all support people where as knowledgeable, patient and helpful as you were. Please forward this on to your supervisor. Thanks and have a great day! Sharon