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Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life Depended On It”. Barry covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.#remarkableresultspodcast #aftermarketpodcast #carmcast #listentolearnjustonething #bookreview
@ccapriotto posted to Instagram: These aftermarket colleagues paid it forward on the 100th Town Hall Academy Episode. @brett bohlmann, @chris cloutier, @maryann croce, @vic tarasik, @bob greenwood, @bill hill, @brian walker, @greg buckley, @shari pheasant remarkableresults.biz/a100 #aftermarketpodcast #automotiveaftermarket #serviceprofessional #automotive #carmcapriotto #remarkableresultsradio #townhallacademy #carmcast #listentolearnjustonething #fortherecord
@ccapriotto posted to Instagram: One of Carlo’s personal disrupters in his business in 2019 is to take his entire staff to Vision KC. Get your training plan in place for 2019 Episode 388 Remarkable Results Radio #aftermarketpodcast #automotiveaftermarket #serviceprofessional #automotive #carmcapriotto #remarkableresultsradio #townhallacademy #carmcast #listentolearnjustonething #fortherecord
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Managing a Negative Online Review http://bit.ly/2UPSEjo So you got a "NEGATIVE" Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives don't make a positive, 2. Find out what the heck really happened, 3. Take advantage of the learning opportunity, 4. Finalize a resolution, respond and over deliver, and 5. Review with staff and MOVE ON!#aftermarketpodcast #remarkableresultspodcast
@ccapriotto posted to Instagram: Am I allowed to have this much fun? Women In Auto Care top honors 2018. And I got a chance to interview them!!! remarkableresults.biz episode 384 #aftermarketpodcast #automotiveaftermarket #serviceprofessional #automotive #carmcapriotto #remarkableresultsradio #townhallacademy #carmcast #listentolearnjustonething #fortherecord
@ccapriotto posted to Instagram: Meet up with my friend, the "Mayor of Midlotian, TX" in the AAPEX Media Center. You can catch Jeff's passion in his interviews on the podcast. remarkableresults.biz #aftermarketpodcast #automotiveaftermarket #serviceprofessional #automotive #carmcapriotto #remarkableresultsradio #townhallacademy #carmcast #listentolearnjustonething #fortherecord
@ccapriotto posted to Instagram: RR 309: Vision Round Table: The Shop of the Future. Are You Prepared Mind opening discussion to help set a tone for your strategic thinking. Remarkable Results Radio #aftermarketpodcast #automotiveaftermarket #serviceprofessional #automotive #carmcapriotto #remarkableresultsradio #townhallacademy #carmcast #listentolearnjustonething #fortherecord
Killed by a corporate culture of complacency - Complacency kills success
Complacency is risky behavior in the workplace and can lead to critical errors. To reduce workplace complacency, start with identification and whether the behavior is intentional, unintentional or habitual. Then build learning that provides awareness and advanced skills using benchmarks that apply critical error reduction techniques.
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