CMP Resolutions

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UK  ·  We work to Close Manage and Prevent disputes at work through skills development training programmes, mediation and investigation services.
CMP Resolutions
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This infographic outlines four key trends framing employers' #healthcare strategies: managing costs, adding value, increasing employee engagement and exploring new options.

This infographic outlines four key trends framing employers' strategies: managing costs, adding value, increasing employee engagement and exploring new options.

“Universities should include mediation in their framework for handling student complaints,” says the IOAHE – and so say all of us at CMP!

Good Practice Framework for higher education - CMP Resolutions

Why you should not ask people to respect each other in mediation

Why you should not ask people to respect each other in mediation - CMP Resolutions

Managing conflict well is not about stopping it, or dampening it down.  It is about working to turn the energy being put into a negative outcome, into a positive outcome.

Managing conflict well is not about stopping it, or dampening it down. It is about working to turn the energy being put into a negative outcome, into a positive outcome.

Conflict coaching skills – helping someone think through their problems and options

Conflict coaching skills - helping someone think through their problems and options - CMP Resolutions

Assessing the way forward

There are a variety of ways you can assess how to manage situations and outcomes consciously and objectively when you’re faced with a complaint or.

Get people to say yes to mediation, using nudge  You trained your mediators… where are the parties? Perhaps nudging can help?

Place a couple olive pits or toothpicks into the discard dish so that guests know what it’s for. Psychology If you don't hint at your guests what that little dish is for, they'll end up leaving their dirty toothpicks on the appetizer platter.

CMP's Critical Incident Investigation training was extremely well received

CMP's Critical Incident Investigation training was extremely well received