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#1: don't criticize, condemn or complain.

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#23: Call attention to people's mistakes indirectly.

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#6: Remember that a person's name is ot that person the sweetest and most important sound in any language.

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Secrets of Success: Remembering Names - Dale Carnegie Training

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#4: Become genuinely interested in other people

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Secrets of Success: Become Genuinely Interested in Other People - Dale Carnegie Training

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#8: Talk in terms of the other person's interests.

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#15: Let the other person do a great deal of the talking.

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#12: If you are wrong, admit it quickly and emphatically.

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Secrets of Success: If You Are Wrong, Admit it Quickly and Emphatically - Dale Carnegie Training

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#3: Arouse in the other person an eager want.

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Secrets of Success: Arouse in the Other Person an Eager Want - Dale Carnegie Training

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#25 Ask questions instead of giving direct orders.

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Secrets of Success: Ask Questions Instead of Giving Direct Orders - Dale Carnegie Training

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#11: Show respect for the other person's opinion. Never say, "you're wrong".

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