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    Dale Carnegie's 30 Principles


    Dale Carnegie's 30 Principles

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    #1: don't criticize, condemn or complain.

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    #2: Give Honest, sincere appreciation.

    Secrets of Success: Give Honest, Sincere Appreciation - Dale Carnegie Training

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    #3: Arouse in the other person an eager want.

    Secrets of Success: Arouse in the Other Person an Eager Want - Dale Carnegie Training

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    #4: Become genuinely interested in other people

    Secrets of Success: Become Genuinely Interested in Other People - Dale Carnegie Training

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    #5: Smile.

    Secrets of Success: Smile - Dale Carnegie Training

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    #6: Remember that a person's name is ot that person the sweetest and most important sound in any language.

    Secrets of Success: Remembering Names - Dale Carnegie Training

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    #7: Be a good listener. Encourage other to talk about themselves.

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    #8: Talk in terms of the other person's interests.

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    #9: Make the other person feel important - and do it sincerely.

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    #10: The only way to get the best of an argument is to avoid it.

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    #11: Show respect for the other person's opinion. Never say, "you're wrong".

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    #12: If you are wrong, admit it quickly and emphatically.

    Secrets of Success: If You Are Wrong, Admit it Quickly and Emphatically - Dale Carnegie Training

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    #13: Begin in a friendly way.

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    #14: Get the other person saying, "yes, yes" immediately.

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    #15: Let the other person do a great deal of the talking.

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    #16: Let the other person feel that the idea is his or hers.

    Secrets of Success: Let the Other Person Feel That the Idea is His or Hers - Dale Carnegie Training

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    #17: Try honestly to see things from the other person's point of view.

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    #18: Be sympathetic with the other person's ideas and desires.

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    #19: Appeal to the nobler motives.

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    #20: Dramatize your ideas.

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    #21: Throw down a challenge.

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    #22: Begin with praise and honest appreciation.

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    #23: Call attention to people's mistakes indirectly.

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    #24: Talk about your own mistakes before criticizing the other person.

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    #25 Ask questions instead of giving direct orders.

    Secrets of Success: Ask Questions Instead of Giving Direct Orders - Dale Carnegie Training

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