The Six Laws of Customer Experience #cx #cxp
Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com
15 Customer Experience Factoids From 2015 (Infographic)
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
15 Customer Experience Statistics You Cannot Ignore
[INFOGRAPHIC] 8 Top Customer Experience Trends in 2016 | RetailNext
Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.
Customers 2020: The Future of B-to-B Customer Experience (Infographic): http://www.providesupport.com/blog/customers-2020-infographic/ #customerexperience #custserv
What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.
ROI of Customer Experience (Infographic) | Customer Experience Matters®