Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome...

Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome...

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)

Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

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