This infographic by Abilene Christian University gives you the best tips for when an argument starts at your workplace – and how to stay calm. Takeaways: Don’t wait for the explosion – deal with conflict at the earliest chance. Make sure you foster flexibility and compromise. The best solution is prevention.
This idea, and many of the keys, came from a colleague of mine. Here’s how it worked: I got enough keys for all my students, and then made a tag for each key with a single, made-up line from a story. I threw the keys in a jar, and each student got to pick out a key. The assignment was simple: tell a story that makes that line make sense