This is TRUE. I am one that always comes to the table with wanting to resolve conflict. I do NOT however waste my time with people who insist to come at me aggressively. They will never get anywhere with me by doing that. I can be the best person to work with or make your life harder. :)
Our guidance counselor teaches this and it has been pretty effective. Our daughter taught us at home and I've been able to bring it up to her when she identifies a problem - or when she starts to whine!
Five Finger Communication A mnemonic tool for recalling the essential elements of a good sending message. Each finger represents a particular part of a message. Using this tool a message can be sent with percision and boundaries.