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Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.

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IT vs. Computer Science: What Degree is Right for You? [Infographic] #IT #TechJobs #CompSci

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Computer Help Desk Representative

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DAILY SERVING » Help Desk: Studio Trouble

Customer Service Software & Support Ticket System

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