Energyhill is not your typical 9-5, we handle the after hours so you don’t have to. We are setting the standard while striving for excellence when it comes to our partner’s service level agreement. Visit our blog and read more!
Service Level Agreements and How to Collect Data || How should you collect data on service level agreements? This article suggests methods to log system uptime and call resolution times. http://www.sphomerun.com/blog/bid/85132/Service-Level-Agreements-and-How-to-Collect-Data