customer journey - Buscar con Google
assistance for veterans and their families, . http://www.appchecklist.info/
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
The Path to 1:1 Customer Journey Success #Infographic - The ExactTarget Blog
Customer Journey Infographic concept for a pitch
Customer Journey/ Experience Map
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Customer Journey Map on Behance