SCRM - Social CRM

Social Customer Relationship Management (Social CRM or SCRM) can mean many things to many people and organizations. This post explores visually what a Social CRM process for organization can look like

Evolution of CRM to Social CRM

Social Customer Relationship Management — is one of those terms that’s thrown around a lot. “Every business should have one!” “It will increase sales!” “Keep your customers happier!

Salesforce products: Social CRM, Sales Cloud 2

Salesforce products: Social CRM, Sales Cloud 2

CRM Dashboard sample with Microsoft Outlook

CRM Dashboard sample with Microsoft Outlook

Cuadro Comparativo CRM Tradicional vs CRM 2.0

Cuadro Comparativo CRM Tradicional vs CRM 2.0

CRM y Redes Sociales: beneficios y funcionalidades básicas #socialmedia #marketing

CRM y Redes Sociales: beneficios y funcionalidades básicas #socialmedia #marketing

Unifying the customer social experience #CRM

The Rise of Social CRM and Next-Generation Customer Service


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