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Success Stories

Success Stories

  • 16 Pins

Ustream on Get Satisfaction for new product ideas and feedback.

StumbleUpon used Get Satisfaction to scale to 20 million users

“We’re a very customer-centric organization. Our engineers are just as excited to participate in the customer community as our support people are. With Get Satisfaction, that level of participation is possible and inexpensive” - Brian Kuepper, Mindflash Community Manager

Offerpop develops social apps, so having a support experience inside of Facebook was important to them.

StayClassy uses Get Sat to connect nonprofits with supporters and each other to discuss fundraising best practices

MonaVie increased customer satisfaction by 25% after implementing their customer community.

Loyola University uses a private community to help students with any and all technology questions.

Webtrends uses Get Satisfaction for Salesforce to bridge the gap between social channels and their system of record.

Fotomoto uses the Get Sat + integration to provide their customers with an FAQ + community content on one slick page

TechSmith - saved 500k by using a GS community for their Snagit for Mac beta

Posit Science - With Get Satisfaction, Posit Science has seen a 30% decrease in the number of support tickets for the top five most frequently asked questions.

Springpad - reduced email tickets by 80% with Get Sat

Yola - communities in 5 languages!

Kiddicare - First-call resolution rate for our call center went from 60% to 98%.

OMGPOP - creators of Draw Something - 90,000 registered users created 15,000 topics in 90 days