Many years ago I traveled from my hometown of Boston to four different cities in the United States — Los Angeles, Chicago, Philadelphia, and New York — and conducted a series of focus groups with campers who lived near those cities. One of the questions I asked campers involved having them think about their favorite counselors. I had campers tell me what their favorite counselors did and said that put them at the top of their list. The answers were surprisingly uniform no matter where the…
