Leslie Karen
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Nancy Birkhölzer and Melanie Wendland delivered a keynote at the National Service Design Conference organized by the German chapter of the International Service Design Network.

10 Characteristics of Great Value Propositions

10 Characteristics Of Great Value Propositions Are embedded in great business models Focus on the jobs, pains, and .

Ready-to-use Value Proposition Canvas template | īndruc

A short video explaining how to use the Value Proposition Canvas to describe customer segments and how to tailor value propositions to meet their needs.

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design.

Think about what kind of result you want when designing an activity/a process. Source: gamestorming.com, http://stg.uie.com/events/virtual_seminars/gamestorm/

Think about what kind of result you want when designing an activity/a process…

“Some of the primary mindset shifts for Organisational Transformation. These have big implications.