Three New Rules Of Customer Engagement [INFOGRAPHIC]
Customers can become either brand detractors or advocates. Apply the new rules of customer engagement, provide unparalleled customer experiences, and help lead more customers on a journey from prospect to promoter. Check out this visualization from SAP on customer engagement.
10 Social Media Marketing Examples for Restaurants
How Restaurants Benefit From Social Media The social media has created big an avenue for marketers in all runs, not leaving behind members of the catering industry. Caterers and restaurants have taken the full advantage
Start A Fire
Quelle attitude tenir si vous êtes exposés à des critiques sur Facebook, Twitter et consorts ? Voici quelques conseils de bon aloi et en bonus le récit ha
Social Customer Care #infographic
As more consumers are looking online to resolve customer service issues, companies are increasing their investment in social media. Adopting a social customer care policy isn't optional anymore - it's critical to staying competitive and relevant.
Info Graphic Sly
We’ve all been victims of poor customer service in the past and we perfectly know what disappointed, dissatisfied and angry customers mean for a business. On the other side, great customer service can do wonders by creating happy, loyal customers or even brand advocates. While there can be numerous and various reasons why so many businesses fail at providing great customer service, let’s focus on how exactly you can make it better. In fact, even small changes in your customer service…
Importance of Good Customer Service Skills in Social Media
Social Customer Service The social customer service plays a vital role in order to allow every individual to make let their voices be heard. Most business industries use social media for the purpose of customer
How to Use Facebook Messenger for Social Customer Service : Social Media Examiner
Wondering how Facebook Messenger can help?In this article, you’ll discover how to use Facebook Messenger as a valuable social customer care tool.
10 Step Guide to Giving Outstanding Social Media Customer Care - Classy Career Girl
It’s important to research and maintain an online customer care protocol that you train your staff who are responsible for your social media presence with.
5 Phrases You Should Always Put In Your First Email To New Prospects - The Freelance Avenue
You need to remember: Your first email you send a new prospect is the most important one. A bad email or even a average one will instantly send up to 90% or more of the away… And I am pretty sure that you don’t want that. But a good email will get you a reply…Continue Reading →
Social Media's Impact On Customer Service [INFOGRAPHIC]
Did you know that 42 percent of consumers expect a response from brands on social media within one hour, and three in five (57 percent) believe that a brand's response [...]
Cómo responder a comentarios negativos en redes y blogs #infografia #infographic #socialmedia - TICs y Formación
Hola: Una infografía sobre cómo responder a comentarios negativos en redes y blogs. Un saludo