Three New Rules Of Customer Engagement [INFOGRAPHIC]
Customers can become either brand detractors or advocates. Apply the new rules of customer engagement, provide unparalleled customer experiences, and help lead more customers on a journey from prospect to promoter. Check out this visualization from SAP on customer engagement.
10 Social Media Marketing Examples for Restaurants
A listing of 10 ways social media is being used my the restaurant industry as a part of their marketing strategy.
Start A Fire
Quelle attitude tenir si vous êtes exposés à des critiques sur Facebook, Twitter et consorts ? Voici quelques conseils de bon aloi et en bonus le récit ha
Social Customer Care #infographic
As more consumers are looking online to resolve customer service issues, companies are increasing their investment in social media. Adopting a social customer care policy isn't optional anymore - it's critical to staying competitive and relevant.
Info Graphic Sly
Weve all been victims of poor customer service in the past and we perfectly know what disappointed dissatisfied and angry customers mean...
Importance of Good Customer Service Skills in Social Media
The role customer service places and how it impacts customer retention and satisfaction for growing your business.
How to Use Facebook Messenger for Social Customer Service
Want to provide better customer service on Facebook? Discover how to use Facebook Messenger as a valuable social customer care tool.
10 Step Guide to Giving Outstanding Social Media Customer Care - Classy Career Girl
It’s important to research and maintain an online customer care protocol that you train your staff who are responsible for your social media presence with.
5 Phrases You Should Always Put In Your First Email To New Prospects - The Freelance Avenue
You need to remember: Your first email you send a new prospect is the most important one. A bad email or even a average one will instantly send up to 90% or more of the away… And I am pretty sure that you don’t want that. But a good email will get you a reply…Continue Reading →
Social Media's Impact On Customer Service [INFOGRAPHIC]
Did you know that 42 percent of consumers expect a response from brands on social media within one hour, and three in five (57 percent) believe that a brand's response [...]
Cómo responder a comentarios negativos en redes y blogs #infografia #infographic #socialmedia - TICs y Formación
Hola: Una infografía sobre cómo responder a comentarios negativos en redes y blogs. Un saludo