It's hard at times to be the mature one when they're calling you things out of anger and it's hard not say something back. But I've done this many many times trying to understand why they're upset..but the thing was, they didn't understand me and went ahead and made assumptions instead :/
10 Communication Secrets of Great Leaders. This article from Forbes Magazine discusses many communication strategies that leaders should possess to make the largest impact. Poor communication skills are problem behaviors that need to be extinguished.
June 8: Best Friends Day. Some best friends are born into your family, others are formed over time. Today, we salute that special someone in your life who's always there for you, the person who knows you better than anything -- and still likes you. Everyone deserves a friendship so great.