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    Head housekeeper, played by Phyllis Logan Elsie Hughes (b.1862[1]) is the head housekeeper and she is in charge of all the female servants. More or less, she runs the entire servant branch of Downton Abbey. She is very stoic, but she is ethical and never two-sided.

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top row: Thomas, Mrs. Hughes, Mr. Bates middle row: Daisy, Sir Richard Carlisle, Gwen bottom row: Jimmy, Lavinia & William

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