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from Unconventional Wisdom on Customer Strategy and Innovation

Will avatars be a part of the future of customer service?

Marie is an avatar. She provides information about La Guardia Airport to travelers. Officials say she is meant to help workers, not replace them.

Vamos fazer uma caipiroska sem usar as mãos?

Arkaden - Fashion Photo Project (english)

Saatchi / Cliente: Procter & Gamble Olay / Título: The Life Saver T-Shirt

Tikkurila - The Four Seasons' Project - Extended

from Unconventional Wisdom on Customer Strategy and Innovation

Customer Service by The Norwegian Broadcasting Boys Choir

This past Christmas, Norway's DNB bank wanted to leverage their sponsorship of the famous Norwegian Broadcasting Boys Choir. Their agency ended up recommending a very unusual media choice:

from Unconventional Wisdom on Customer Strategy and Innovation

Surprise! This gift is for you…

Delighting passengers is one of the easiest ways to achieve the “wow” factor. Last year Spanair ran a campaign where it delivered unexpected gifts to their passengers. This year Virgin America decided to do the same.