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I stayed in a new Marriott a while back. Iit should not have been opened until the problems were worked out. There were many problems with customer failure.

Customer retention depends on customer insights ... knowing who is happy and who isn't. Using creative ideas for better customer insight is critical.

As a customer, do you experience WOW customer service … the type that you normally can’t imagine? Using these customer service tips is not rocket science.

What does customer focused mean to your company? Serving customers? To improve customer engagement would be our choice. Yours?

Service quality is the heart of customer service, isn’t it? And anticipating problems is really the key to customer care.