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Engage was and is special. In fact, I felt the mission and content of the book was so special, that I wrote it twice. I viewed both versions as my chance to not only document the transformation in marketing and service because of social media, but also empower people to lead change from within. I didn’t expect people to wait for direction. I expected them to lead. Engage helped readers design social media marketing and service strategies and programs that mattered…that worked…that performed…

: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web — Brian Solis, Ashton Kutcher

Le top 100 aziende di e-commerce in Italia

Recommendation by Kelly Davis, SC PRC: " Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization (Que Biz-Tech)" (author: Olivier Blanchard)

The Reporter's Guide to Customer Experience

The Reporter's Guide to Customer Experience

Socialnomics by Erik Qualman

Socialnomics - Erik Qualman Socialnomics: How Social Media Transforms the Way We Live and Do Business A fascinating, research-based look at the impact of social media on businesses and consumers around the world, and what's in store for the future.

July 2011 - Get Seen: Online Video Secrets to Building Your Business by Steve Garfield.

Get Seen: Online Video Secrets to Building Your Business (New Rules Social Media Series), by Steve Garfield

Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)

How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Social Networks.

Your Content, Now Mobile by KAREN MCGRANE

A Book Apart has a great collage design and vividly bright product photographs.

In this two part blog post, discover how the film industry is using social media to promote films and connect fans, and the role crowdsourci...

How social media in the film industry is changing the way studios and independents promote and market films.

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