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    Soon after taking the reins of the big box retailer in 2010, Kevin (pictured below) realized that “if [Office Depot] was going to win, it was going to need to differentiate on customer experience.”  He wanted to see for himself, through mystery-shopping his own stores, what the experience was like before making any changes. This journey took him on a four-month road trip with the goal of answering one simple question from customers: What brings you into Office Depot today?

    Customer Loyalty: what it is and why it's important

    Customer Service Infographic Posted on March 26, 2012 by NBRI ... In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. We created our Customer Service Infographic to help every company see the value in creating a customer service centric organization.

    Starbucks gamified! :) #gamification

    HOW REVZILLA USES VIDEO TO OPTIMIZE THE CUSTOMER SHOPPING EXPERIENCE

    Is This the Real State of ‘Customer-Centric’ Business? | Business 2 Community