Soon after taking the reins of the big box retailer in 2010, Kevin (pictured below) realized that “if [Office Depot] was going to win, it was going to need to differentiate on customer experience.” He wanted to see for himself, through mystery-shopping his own stores, what the experience was like before making any changes. This journey took him on a four-month road trip with the goal of answering one simple question from customers: What brings you into Office Depot today?
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Attention Office Depot Shoppers: Undercover CEO In Aisle 5 ... Office Depot North American President Kevin Peters went undercover and visited more than 70 stores in his quest to answer one simple question from customers.
Not in total agreement with this one. Quality of service is good, but is not the determining factor. If you don't effectively, consistently communicate your 'higher' quality to existing customers you are still likely to lose them to inferior service companies with well executed offers... Key is ongoing effective communication with your existing customers, reaffirming your commitment to them and highlighting what you give them, that others can't.
Customer Loyalty: what it is and why it's important
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Customer Loyalty Infographic: "Research shows that 80% of people who do not receive quality customer service do not complain - they simply take their business elsewhere."
Customer Loyalty - What it is and why it's important [Infographic] | #CustomerLoyalty #Business #Customer |
9 infographics marketers need to see - iMediaConnection.com #customer, #loyalty, #marketing, #infographics
Quality customer service is the key to 'true' customer loyalty. Funny, then, how we've come to think of rewards, points, or miles when we hear the word loyalty
Rezultatele căutării de imagini Google pentru http://www.mycustomer.com/files/siftmedia-mycustomer/images/NBRI-Customer-Loyalty-Infographic....
This is a great Customer Loyalty Infographic by NBRI. Why is customer loyalty important? #customerloyalty
What is customer loyalty? From Small Business Trends.
Customer-Loyalty-infographic #customer #loyalty
Customer Service Infographic Posted on March 26, 2012 by NBRI ... In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. We created our Customer Service Infographic to help every company see the value in creating a customer service centric organization.
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NBRI Customer Service Infographic to help every company see the value in creating a customer service centric organization.
Customer Service Infographic from National Business Research Institute. #businessinfographic #customerservice #loyalty #successfulcompanies #positive #customersatisfaction #businesstips #wordofmouth #feedback #businesstips https://www.nbrii.com/blog/customer-service-infographic/
It's Customer "Experience" that Matters Most, Customer Service is just expected.
The art of making your customers happy. #CustomerService #Business
Customer Service - the art of making customers happy #infographic
Customer Service Infographic - NBRI. #Infographics #CX #CustServ
Provide Customer Service that is superior to the competition
Starbucks gamified! :) #gamification
Organization, App Queen, Loyalty Program, Gamification Infographics
You most likely drink coffee everyday at your health delivery centre or organization... no? Check this infographic on how Starbucks is gamifying the coffee experience. #Gamification #Infographic
Check this infographic on how Starbucks is gamifying the coffee experience. #Gamification #Infographic
A very good example of customer relationship, through a customer loyalty program!
Starbucks customer loyalty program explained.
App Queen www.elyseschaefer.com/blog
Is This the Real State of ‘Customer-Centric’ Business? | Business 2 Community