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The Elements of User Experience: User-Centered Design for the Web and Beyond by Jesse James Garrett

The UX Book: Process and Guidelines for Ensuring a Quality User Experience by Rex Hartson

Observing the User Experience: A Practitioners Guide to User Research by Mike Kuniavsky

Designing Social Interfaces: Principles, Patterns, and Practices for Improving the User Experience by Christian Crumlish and Erin Malone

Information Architecture for the World Wide Web: Designing Large-Scale Web Sites by Peter Morville and Louis Rosenfeld

Fast Companyfrom Fast Company

Why User Experience Is Critical To Customer Relationships

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