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Observing the User Experience: A Practitioners Guide to User Research by Mike Kuniavsky
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A Project Guide to UX Design: For user experience designers in the field or in the making (2nd Edition) (Voices That Matter)
Quantifying the User Experience: Practical Statistics for User Research by Jeff Sauro,http://www.amazon.com/dp/0123849683/ref=cm_sw_r_pi_dp_9z.ttb1ABNGDMYKQ
Sketching User Experiences: Getting the Design Right and the Right Design (Interactive Technologies)
Practical Web Analytics for User Experience: How Analytics Can Help You Understand Your Users
Storytelling for User Experience: Crafting Stories for Better Design by Kevin Brooks and Whitney Quesenbery, www.amazon.com/...