Compassion and effective listening allow you to leave your mark on even the most resistant client.

Compassion and effective listening allow you to leave your mark on even the most resistant client.

Yarn Benches in L'Aquila, Italy | flickr.com Photo by Alessandro Urbani from snaptheworld.org

Yarn Benches in L'Aquila, Italy | flickr.com Photo by Alessandro Urbani from snaptheworld.org

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