One of the essential but simple principles to help you create better relationships and better communication - remember that the only way another person knows your intentions is through your words and behavior. From Imperfect Phrases For Relationships, coming soon.
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (download)
Some phrases just beg to be answered with aggression, defensiveness or argument. You can learn to stop using those phrases, and replace them with more "peaceful" words that work to build better relationships.
Conflict Prevention In The Workplace: Using Cooperative Communication (Download)
A small portion of the introduction to ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead. Stay tuned for more, and availability info.
"Let Me Give You Some Constructive Criticism", a phrase to eliminate and you know why. What follows is usually not so constructive, but it is criticism the person doesn't want to "own". This is a section from Imperfect Phrases For Relationships.
We've boiled down effective communication in relationships to a very small set of principles. No need to go further into theory. Learn these, and it'll give you a base to change WHAT you say, so you won't create arguments for yourself and others around you.
Calm down. We say it, and people say it to us, and it...well, doesn't work. In fact, a lot of the time it has an effect opposite to what we intend. In this excerpt from our book, we tackle the issue and offer up suggestions about what to say instead.
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Using Your Head To Manage Conflict: A quick, easy way to start taking control of conflict in your life, rather than being controlled by the conflicts in your relationships at home and at work. This is the first half of our LearnBytes helpcard that will help you make more thoughtful choices about HOW to handle specific conflicts. Get all of it at: http://bacalassociates.com/using-your-head-to-manage-conflict-learnbytes-helpcard-download/ $9.95 for the instantly downloadable version.
Believe it or not, delegation is all about managing relationships between manager and employees. Here are some tips on how to manage the process, so employees and managers benefit from delegation. $4.95