Crash course in dealing with difficult library customers / Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle. Santa Barbara, California : Libraries Unlimited, 2014. Are you prepared to deal with thieves, inebriated patrons, mentally ill individuals, or problem parents? Libraries are public places—open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.
Crash course in children's services 2nd ed. Penny Peck. Santa Barbara, CA : Libraries Unlimited, . Addressing everything from the basics of reference to the complex and highly specialized duties of program development, this handbook is perfect for both librarians and support staff who are assigned to the children's department of a library.
Crash course in collection development 2nd ed. Wayne Disher. Santa Barbara, California : Libraries Unlimited, . This professional volume covers all aspects of collection development and management in the public library, from gathering statistics to design a collection that meets community needs, to selecting materials, managing vendor relations, understanding the publishing industry, and handling complaints.
The ebook revolution : a primer for librarians on the front lines / Kate Sheehan. / Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC,  The book ecosystem is radically changing, and libraries must change with it. This book tackles the controversial discussion about eBooks and explores librarian-driven solutions and visions for the future of libraries in the 21st century.
Library automation : core concepts and practical systems analysis 3rd ed. / Dania Bilal ; foreword by Marshall Breeding. Santa Barbara, California : Libraries Unlimited,  The book covers methods of analyzing user requirements, describes how to structure these requirements in RFPs, and details proprietary and open-source integrated library systems (ILSs) and library services platforms (LSPs) for school, public, special, and academic libraries.
Introduction to indexing and abstracting / Donald Cleveland and Ana Cleveland., 4th ed. / Santa Barbara, California : Libraries Unlimited, An Imprint of ABC-CLIO, LLC,  -- Successful information access in the digital information age requires robust systems of indexing and abstracting. This book provides a complete introduction to the subject that covers the many recent changes in the field.
Better serving teens through school library-public library collaborations / Cherie Pandora and Stacey Hayman. / Santa Barbara, Calfornia : Libraries Unlimited, 2013. -- In this practical guidebook, experienced librarians—a public librarian and a school librarian—share advice and ideas for extending resources, containing costs, and leveraging capabilities between school and public libraries, offering insights and strategies to overcome today's economic challenges.