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Wyoming Libraries
Wyoming Libraries • 49 weeks ago

Face2Face : using Facebook, Twitter, and other social media tools to create great customer connections / David Lee King / CyberAge Books/Information Today, Inc., c2012. Consumer-centric organizations know that social media can be used to engage with customers, leading to increased satisfaction and the acquisition of new customers. This is a practical guide for any organization that aspires to create deep, direct, and rewarding relationships with patrons and prospects.

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Geared for the corporate communications side of a bigger company, this book takes you through the steps of building a social media strategy into the infrastructure of your business. With collaborative effort of all the stakeholders in the organization and the leadership of a social media “evangelist” backed up by an executive champion, you can develop a comprehensive social media policy, usage guide and an education plan for your organization that will work successfully from the inside out.

Using web 2.0 and social networking tools in the K-12 classroom / Beverley E. Crane. Chicago : Neal-Schuman Publishers, c2012.

How can you get the most out of a project regardless of your power or position in an organization? With expert guidance. Kendrick provides thorough explanations and information for managing a project of any size in any area. He builds confidence by listing ten things that any project leader can control, then explores the three elements of project control: process, influence and management, and examines when to use them throughout the life of a typical project.

Whether you want to diffuse a bad situation before it gets worse, handle a complaint patiently and professionally, satisfy customers and increase sales, or build a long-term relationship with an important customer, here are more than 100 of the most useful and effective words and phrases for dealing with even the most demanding customer’s needs. Check out Bacal's website work911.com for excerpts from more of his books.

Neal-Schuman library technology companion : a basic guide for library staff / John J. Burke. / Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. -- This all-in-one guide helps readers contribute to improving institutional performance, boost productivity, and stay connected to the latest library technology topics and tools.

Google is certainly a useful Internet search tool for general topics, but most of the information available on the Invisible Web can't be found through Google. This book explains the value of the Invisible Web and how to access it. The "Deep Web." The Hidden Web." The "Invisible Web." All of these terms refer to the same thing: websites that cannot be accessed by search engines such as Google or Yahoo.

Posen knows from experience, helping stressed-out patients for many years, that workplaces are making people sick. By shifting the focus from the individuals trying to deal with stress on their own to the organization itself, his goal is to help people better handle and cope with their workplace stress and to encourage organizations to look collectively at what everyone in the workplace needs to do to stop making people sick. His book offers constructive ideas and uncomplicated solutions.

The new iSearch, you search, we all learn to research : a how-to-do-it manual for teaching research using Web 2.0 tools and digital resources / Donna Duncan, Laura Lockhart, and Lisa Ham.