Flip your negative thinking. If you look for the downside of every situation and interaction, you’ll surely find it. You’ll also find yourself drained of energy and motivation. Try to think positively about your work. Avoid negative-thinking co-workers. Pat yourself on the back about small accomplishments, even if no one else does. www.bluepencilinstitute.com
Working in any position that requires you to have customer service skills can be at times, stressful and overwhelming, especially when you are dealing with struggling or upset customers. Knowing how to properly develop these skills will help you to excel in any customer service position, regardless of your responsibility and the type of customers you are working with each day.