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Return messages and answer requests promptly. Respond to emails and voice messages, preferably by the end of the day. Don’t put things off and don’t avoid an unpleasant phone call by concocting lies or not answering the phone. Pay close attention to invitations. Answer every one you receive graciously and promptly. And, once you accept an invitation, remember that you've promised to attend the event. If you can’t make it, do not just blow it off.

Watch your language. Profane language has no place in a professional workplace. Crude or foul language makes you look bad and can make others feel uncomfortable. Learn new speech habits if you are accustomed to using profanity. Remember that speech habits are learned and can be unlearned.

Be punctual. Being on time for appointments and meetings shows others that you respect their time. When you absolutely can’t avoid being late, call, apologize, and offer an explanation. Then, apologize again when you finally arrive. Send a note of apology afterwards when your tardiness has caused someone a serious inconvenience. Then, do whatever you must not to be late again.

Respect others’ privacy. Don't take advantage of information you’ve gained just because you happened to be in a particular place at a particular time. Practice selective hearing if you inadvertently overhear a private conversation. Keep interruptions of others to a minimum and apologize if your intrusion is an interruption of a discussion, someone’s concentration, or another activity. Don't ask a work-related question of a colleague who's on break and quietly eating a sandwich or reading a…