A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.


Digital Strategy & Development Flow Map

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075

Service Design Process. http://www.slideshare.net/fred.zimny/service-design-toolkit-english/4

A Human-Centered service blueprint - reframing Service Design

Thinking Strategies.

Brand Touchpoints in customer experience #cex #touchpoints

A Model of The Creative Process

70 Most Beautiful Print Magazine Covers : DESIGN Dose

SYSTEM MAP: Service Design Tool. A visual description of the service technical organization: the different actors involved, their mutual links and the flows of materials, energy, information and money through the system.

service design

Value Proposition Design | How to create products and services customers want | by Alexander Osterwalder on issuu - Sept 2014

Empathy map - a service design tool

Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

A Visual Thinking Methodology by infografia #Creative #Thinking

service design, touchpoints matrix

Customer Experience Journey

Strategic Service Design #service #design #cex

UXspectrum of ux design

Concept Map: A Model of Brand