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brand driven service innovation
by zilver pics on Flickr
A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behavior and culture. #Branding #Strategy #Business
Fred Zimny's Serve4impact | Service design, service management, customer experience, customer service and design thinking
Service Design is... by Amy Cotton, via Behance
[design thinking service] design thinking is a means of problem-solving that focuses on innovation, collaboration, creativity, ethical decision-making, and—of course—optimism: all hallmarks of a 21st century education
service design tools
Where Does Service Design Fit In? stefan-moritz.com...
- User-centered: Step into their shoes! - Co-creative: Everyone can be creative! - Sequencing: Imaging the service as a movie! - Evidencing:...
Service design tools and templates
A great model for service design by the folks at engine
The Stages of Service Design. stefan-moritz.com...
Strategic Service Design
A service design approach is required to deliver great customer experiences - Meld Studios
5-Step Framework for Design Thinking. Len Netti/design service, service design...pinterest