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    A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.


    Service Design Process by Amy Cotton

    Thinking Strategies.

    Service Design Overview Model.

    Digital Strategy & Development Flow Map

    Strategic Service Design #service #design #cex

    Brand Touchpoints in customer experience #cex #touchpoints

    A Model of The Creative Process

    Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

    Understanding #Design Strategy

    User Journeys.

    A Human-Centered service blueprint - reframing Service Design

    SYSTEM MAP: Service Design Tool. A visual description of the service technical organization: the different actors involved, their mutual links and the flows of materials, energy, information and money through the system.

    Service Blueprint

    Service blueprint for Service Design panel by bschmove, via Flickr

    Service Design Process Map

    service design, touchpoints matrix

    #design #thinking #innovation #ux

    Integration of scenarios, storyboard, and service system navigation for service system design phase. UX UI Service Design Tool

    UXspectrum of ux design