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  • Edwin Tajonar

    Brand driven service innovation framework. #Brand #strategy #Service #Innovation #Design #Framework

  • Malu Moraes

    Another fine Service Design Model. | Designing design thinking driven operations |

Related Pins

Service Design is... by Amy Cotton, via Behance

[design thinking service] design thinking is a means of problem-solving that focuses on innovation, collaboration, creativity, ethical decision-making, and—of course—optimism: all hallmarks of a 21st century education

- User-centered: Step into their shoes! - Co-creative: Everyone can be creative! - Sequencing: Imaging the service as a movie! - Evidencing:...

Service Cycle Audit. - This model could be abstracted a little more to apply to other similar services. A potentially useful template!