Also on these boards
Whenever possible, put people on hold. Be comforted that in the face of all aridity and disillusionment, and despite the changing fortunes of time, there is always a big fortune in computer maintenance. Remember the Pueblo. Strive at all times to bend, fold, spindle, and mutilate.
One day all of us will have to explain to our grandchildren that we were around before the internet. They will promptly make fun of us...