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To maximize customer satisfaction, companies have long emphasized touchpoints. But doing so can divert attention from the more important issue: the customer’s end-to-end journey.

To maximize customer satisfaction, companies have long emphasized touchpoints. But doing so can divert attention from the more important issue: the customer’s end-to-end journey.

So inspiring! | Ohio's Anna Knapski Overcomes Bullying And Becomes A World Champion

From Bully Victim To Olympic Hopeful, Anna Knapski Proves That Anything Is Possible

So inspiring! | Ohio's Anna Knapski Overcomes Bullying And Becomes A World Champion

MailChimp's UX team talked to dozens of users, acquiring tons of data and identifying motivations, traits, and needs. DesignLab was presented with the challenge of creating posters that represent these different personas.

MailChimp's UX team talked to dozens of users, acquiring tons of data and identifying motivations, traits, and needs. DesignLab was presented with the challenge of creating posters that represent these different personas.

5 Easy Ways to Eat Healthy on a Budget | In The Pantry - Yahoo! Shine

11 Ways to Boost Your Metabolism All Day Long

For all types of home, family and living tips and advices just visit Esyll.com, the best for all your queries on a way to a healthy and well-maintained lifestyle.

For all types of home, family and living tips and advices just visit Esyll.com, the best for all your queries on a way to a healthy and well-maintained lifestyle.

10 Common Spending Regrets Wasted money on a purchase? Here's a look at items people buy and wish they didn't

10 Consumer Spending Mistakes and Regrets - Money

10 Common Spending Regrets Wasted money on a purchase? Here's a look at items people buy and wish they didn't

Making a Strong Business case for the ROI of UX [INFOGRAPHIC] | Experience Dynamics. If you like UX, design, or design thinking, check out theuxblog.com. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Making a Strong Business case for the ROI of UX [INFOGRAPHIC] | Experience Dynamics. If you like UX, design, or design thinking, check out theuxblog.com. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

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