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What is Design Thinking? - Design Management Institute

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.

Polecat 2.0 by Keepa , via Behance

Cover for the 2009 issue of Solutions #typography

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool

The Importance of User Experience

UX infographic. The value of experience design from UserXman - the user experience super hero. #UX, #experience design, #XD ROI