Explore Journey, The Journey, and more!

“360º customer experience” http://www.quirks.com/articles/2009/20090604.aspx?searchID=272311316=5=1

“360º customer experience” http://www.quirks.com/articles/2009/20090604.aspx?searchID=272311316=5=1

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early UX UI Service Design Tool

Immagine correlata

A project for the class Visual Interaction Design, fall semester SF Muni user journey map designed to help provide insight into Muni riders experiences. This journey map tracks a riders commute from home to school and then back again, communicati…

This customer journey is a simple summary of the finance journey during a car purchase that fits within a positive/negative UX graph. Despite being simplistic, it conveys the emotional ups and downs of the user during the process.

Seven Steps for Developing Customer Journey Maps

In Temkin Group’s previous report on B2B CX best practices, we provide examples of companies using a customer journey map (CJM), which is a critical CX tool. We included this graphic which is…

AMEX/OF/Mobile Vision – Events (Illustration by Jon Dubin, Design Direction by Ali Ivmark, c.2010)

AMEX/OF/Mobile Vision – Events (Illustration by Jon Dubin, Design Direction by Ali Ivmark,

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