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Customer service delivery channels are increasing and evolving at a dizzying pace. This infographic highlights the addition of major customer service channels over the last two decades. What’s next on the timeline and to add into the fold of omni-channel customer service delivery? Predictive analytics? Wearables? The Internet of Things? Yes, yes and yes. And then? Only time will tell.
NBRI Customer Service Infographic to help every company see the value in creating a customer service centric organization.