Infographic of Pavilion A, a patient-centered medical office building, on the new Silver Cross Hospital campus in New Lenox, IL, a southwest suburb of Chicago. Since Pavilion A opened in December 2011, hospital outpatient volumes have increased 6.5%.
Located in the southwest suburbs of Chicago, the new 76-acre Silver Cross Hospital campus was completed in February 2012. The 600,000 SF hospital (left) features high-tech equipment, state-of-the-art design, and a hotel-like interior. NexCore Group’s 182,000 SF Pavilion A (right) connects to the hospital on three levels for patient and physician convenience.
Ruth Colby, Chief Strategy Officer at Silver Cross Hospital, discusses the objectives for developing the 182,000 SF Pavilion A, how the outpatient facility integrates with the new replacement hospital, and how NexCore Group helped the hospital team recruit new physicians to the campus and helped physicians customize their suites for improved efficiency.
Silver Cross hired NexCore Group to develop a medical services building that would integrate seamlessly with the hospital, attract new physicians to the campus, and house the hospital’s outpatient services in one convenient location. NexCore completed the building, christened Pavilion A, in December 2011.
Silver Cross Hospital has installed eight self-service check-in kiosks on the first floor of Pavilion A as part of its hospitality approach to healthcare. After checking in, patients receive a restaurant-style pager, which gives them the freedom to move about the campus rather than being confined to a waiting area. The kiosks and pagers are viewed by patients and staff as critical to reducing wait times and creating a better “guest” experience.
Just as a lullaby plays to celebrate the birth of a new baby at Silver Cross Hospital, cancer patients now have a reason to ring and rejoice and signal a milestone of their own. Inside the Carolyn J. Czerkies Pavilion at the University of Chicago Comprehensive Cancer Center, on the hospital’s New Lenox campus at 1850 Silver Cross Boulevard, a 21-pound solid brass bell beckons all cancer patients to pull its cord to mark the completion of their radiation treatments.
Pavilion A not only connects to the hospital on three levels but also to a second medical office building via a shared lobby, which acts as the main outpatient portal for the campus. Hospital outpatient services are housed on the first two levels of Pavilion A with physician office suites on the four floors above.
Unlike most traditional medical office buildings, Pavilion A’s design, amenities and technology emphasize high-level service and convenience for patients. The lobby features a Walgreens pharmacy, full-service eye care center, café, self-registration kiosks and hospital ambassadors to help patients with wayfinding, transportation and door-to-door service. Pavilion A patients can also take advantage of campus amenities such as valet parking, campus shuttle, outdoor serenity garden and…